Updated DMRC CRA Exam 2024-25: Complete details

DMRC CRA Exam 2024 | DMRC CRA Exam 2025 | DMRC CRA Notification | DMRC CRA Exam date | DMRC CRA question paper | DMRC CRA Exam answer key | DMRC CRA Exam previous year paper | DMRC CRA Exam pattern | DMRC CRA Exam syllabus | DMRC CRA best books | DMRC CRA last year cut off | DMRC CRA preparation strategy

DMRC CRA

DMRC CRA Exam 2024-25

In this article, we are covering details of the DMRC CRA Exam that will help students in their preparation. If aspirants started or thinking to start preparing for the DMRC CRA exam 2024-25, then this is the best article for them. Here, we have covered the comprehensive details of what is DMRC CRA exam, How to prepare for this exam, DMRC CRA exam pattern, the syllabus, best books, preparation strategy, previous year cut-off and others.

About DMRC CRA Exam

The Delhi Metro Rail Corporation (DMRC) Customer Relations Assistant (CRA) exam is conducted for roles in the Metro system. This test assesses the candidates’ aptitude in communication, problem-solving, and customer service. Interested candidates need to prepare well by practicing relevant topics and enhancing their interpersonal skills. Successful candidates in the CRA exam maintain the smooth functioning of the Delhi Metro. The selection process involves total 3 stages CBT (2 papers), Psycho Test (Qualifying Only), and Medical Examination

About Exam Conducting Body

The DMRC CRA exam is supervised by the Delhi Metro Rail Corporation (DMRC) and the body responsible for the efficient running of the metro system of Delhi. DMRC prepares the exam pattern, syllabus, and eligibility criteria. DMRC releases official notifications, accepts applications, conducts examinations, evaluates results, and conducts subsequent selection stages. The goal is to identify deserving candidates who have the skills and aptitude required to excel in customer-facing roles and ensure the smooth functioning of the Metro network.

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Exam pattern of DMRC CRA

The CBT paper is divided into 2 parts CBT Paper 1 and CBT Paper 2. Paper 1 and Paper 2 will be conducted on the same day and at the same center. Paper 1 exam consists of a total of 4 subjects General Awareness, General Intelligence & Reasoning, Quantitative Aptitude, and Discipline/Trade Knowledge.

Paper 1 exam consists of 120 questions, each question carries one mark and 1/3 negative marking is applicable for wrong answers. The time duration of this exam is 90 minutes. Paper 2 exam consists of one paper like General English. Paper 2 exam consists of 60 marks and each question carries one mark, 1/3rd negative marking is also applicable. The time duration of this exam is 45 minutes.

Paper 1
 SubjectsTotal number of questions Total marks Duration
 General Awareness 120 120 90 Minutes
 General Intelligence & Reasoning
 Quantitative Aptitude
 Knowledge of the discipline/trade
Paper 2 
 General English 60 60 45 Minutes
Exam pattern of DMRC CRA

DMRC CRA Syllabus

The DMRC CRA (Customer Relations Assistant) Exam syllabus includes subjects like General Awareness, Logical Ability, Quantitative Aptitude, and Knowledge of the English Language for the objective-type Paper I. Paper II evaluates English writing skills through essay, letter, and passage writing.

Paper 1 DMRC CRA Syllabus

There are total 4 topics in Paper 1 out of which 3 subjects are common to all DMRC CRA Syllabus Paper 1 but one subject is different. The separate subject is called the knowledge of the discipline/trade, which means candidates should choose the technical subject. There are many types of technical subjects such as mechanical, electrical, and electronics, the details are given below.

Subjects Topics
General AwarenessCurrencies, General Geography, History, National Events, science & technology current affairs, Sports and recreation and economy, Calendar First largest, longest in the world, Prizes & Awards, Earth, Environment and Pollution, Famous personalities, Languages Music, Statistical Data- world, Economics, Polity, General Science, Computer Science, Abbreviations & Important Days current affairs, and many more, World Organizations, Trade awareness, Major Financial/Economic News, Solar system, Inventions, and discoveries, books, and authors
Quantitative AptitudeDecimal Fractions, boats and streams, discount, simple interest, compound interest, percentage, measurements- areas and volumes, area and perimeter of plane figure, volume, and the surface of solid, ages, pipes and cisterns, clocks and calendars, mixture and allegation, profit and loss, partnership, races and games, problems on trains, unitary methods, time and distance, work and wages
General ReasoningBlood Relations, Seating Arrangement, Puzzles, Syllogism, Input-Output, Venn Diagram, Coding-Decoding, Alphanumeric Series/Number Series/ Alphabet Series, Order and Ranking, Direction-based questions, Data sufficiency, Inequalities, Clocks, Statement & Assumption, Statement & Argument.
Paper 1 DMRC CRA Syllabus

Paper 1 Syllabus for Technical Knowledge

SubjectsTopics
MechanicalProduction, Power Engineering, Strength of Materials, Refrigeration & Air Conditioning, Machine Design, Theory of Machines, Emech, Fluid Mechanics & Machinery, Thermodynamics, IC Engine, HT, and Strength of Materials
ElectricalElectrical Machines, Electrical & Electronic Measurements, Analog Electronics, Digital Electronics, Power Systems, Control Systems, Electric Circuits and Fields, Power Electronics, Electric Circuits & Fields, Electrical Machines, Power Systems, and Control Systems
ElectronicsEM Theory and wave propagation, Waveguide and Microwave Theory, Network Theory, Microprocessor, Controls Systems, Digital Electronics, Electronic Devices, Analog Circuits, Measurements ( CRO), Antennas & Radar Theory, and communication
Paper 1 Syllabus for Technical Knowledge

Paper 2 DMRC CRA Syllabus

Paper 2 subjects contain General English and it has many topics. Below we have mentioned all the things.

  1. English Comprehension
  2. Re-arrangement of words in a sentence, spotting errors and common errors
  3. Spelling Errors, Idioms, and Phrases
  4. Formation and Rearrangement of a sentence in paragraph
  5. Vocabulary
  6. Synonyms and antonyms
  7. One word substitution
  8. Sentence Formation
  9. Cloze Tests
  10. Sentence Formation, Sentence Correction, Sentence Completion, Sentence Improvement, Sentence Reconstruction
  11. English usage errors, Inappropriate use of words, and Sentence correction

Best Books for DMRC CRA Exam Preparation

We would like to suggest some special books which can help the candidates to crack this exam. Below we have mentioned the details.

  1. DMRC Customer Relations Assistant (CRA) Exam Guide by RPH Editorial Board– This book is specifically designed for the DMRC CRA exam and covers all the relevant topics along with practice questions.
  2. DMRC (Delhi Metro Rail Corporation) CRA Exam Books by Arihant Experts– Arihant is a reliable publisher for competitive exam preparation. They offer comprehensive study materials for the DMRC CRA exam.
  3. Fast Track Objective Arithmetic by Rajesh Verma– This book focuses on improving your mathematical and numerical ability, which is an essential part of the DMRC CRA exam.
  4. Quantitative Aptitude for Competitive Examinations by R.S. Aggarwal– R.S. Aggarwal’s books are known for their extensive coverage of quantitative aptitude topics, which can be very helpful for the numerical ability section of the exam.
  5. A Modern Approach to Verbal & Non-Verbal Reasoning by R.S. Aggarwal– This book is recommended for building logical and reasoning skills, important for the logical ability section of the exam.
  6. Lucent’s General Knowledge by Dr. Binay Karna, Manwendra Mukul, Sanjeev Kumar, R.P. Suman– For the general awareness section, this book provides comprehensive coverage of various topics.
  7. English Grammar & Composition by Wren & Martin– To improve your English language skills, this classic grammar book is highly recommended.
  8. Word Power Made Easy by Norman Lewis– This vocabulary-building book can be immensely helpful in enhancing your English language skills.
  9. DMRC (Delhi Metro Rail Corporation) Practice Papers by Kiran Prakashan– Practice papers and mock tests are essential for exam preparation. This book provides previous year’s question papers and practice sets.
  10. DMRC CRA Exam Previous Year Question Papers– Practicing the previous year’s question papers will give you an idea about the exam pattern and types of questions asked.

DMRC CRA Previous Year question papers

DMRC CRA exam previous year question papers are very important to evaluate the past year exams, understand the exam difficulty level, and important topics that must prepare for the exam. Here is the Link of the question paper pdf.

Previous Year cut off and Safe score

The previous year cut-off marks for the DMRC CRA Exam refer to the minimum scores that candidates needed to achieve in the written examination (both Paper I and Paper II) to qualify for further stages of the selection process. These cut-off marks are determined by the Delhi Metro Rail Corporation based on various factors like the number of vacancies, the difficulty level, and the performance of candidates.

Non-Executive Posts- Regular Cut off [Section-B]

DMRC Jr. Engineer Cut off (ELECTRICAL)
 Papers UR EWS  ExS. URSCST
 Paper 1 (Out of 80 marks)49.573 46.884 32.074 37.499 37.714
 Both papers (Paper 1 + Paper 2) (Out of 100 marks) 62.501 58.132 44.375 47.321 54.582
Non-Executive Posts- Regular Cut off [Section-B]
DMRC Jr. Engineer Cut off (ELECTRONICS)
 Papers UR EWS OBCSCST
 Paper 1 (Out of 80 marks)47.73541.410 47.27539.15327.891
 Both papers (Paper 1 + Paper 2) (Out of 100 marks)60.053   55.02359.63452.25037.525
DMRC Jr. Engineer Cut off (ELECTRONICS)
DMRC Jr. Engineer Cut off (ENVIRONMENT)
 Papers UR EWS OBCSCST
 Paper 1 (Out of 80 marks)35.776 33.07134.665
 Both papers (Paper 1 + Paper 2) (Out of 100 marks) 49.344 –48.85446.492
DMRC Jr. Engineer Cut off (ENVIRONMENT)
DMRC Jr. Engineer Cut off (STORES)
 Papers UR EWS OBCSCST
 Paper 1 (Out of 80 marks)48.672 47.973
 Both papers (Paper 1 + Paper 2) (Out of 100 marks) 61.148– 67.244
DMRC Jr. Engineer Cut off (STORES)
DMRC ARCHITECT ASSISTANT Cut off
 Papers UR EWS OBCSCST
 Paper 1 (Out of 80 marks)32.13529.661 
 Both papers (Paper 1 + Paper 2) (Out of 100 marks)46.358 –39.908
DMRC ARCHITECT ASSISTANT Cut off
DMRC LEGAL ASSISTANT Cut off
 Papers UR EWS OBCSCST
 Paper 1 (Out of 80 marks)52.249 –45.741
 Both papers (Paper 1 + Paper 2) (Out of 100 marks)73.669  –65.921
DMRC LEGAL ASSISTANT Cut off

Executive Posts- Regular Cut off [Section-A]

DMRC Asstt. Manager/ Electrical cut off
 Papers UR EWS OBCSCST
 Paper 1 (Out of 60 marks)47.38445.98444.57440.90041.779
 Both papers (Paper 1 + Paper 2) (Out of 75 marks)57.76454.53554.11949.56548.170
Executive Posts- Regular Cut off [Section-A]
DMRC Asstt. Manager/ S&T Cut off
 Papers UR SC ST
 Paper 1 (Out of 60 marks)46.163 42.65839.500 
 Both papers (Paper 1 + Paper 2) (Out of 75 marks)56.68552.716 46.714
DMRC Asstt. Manager/ S&T Cut off
DMRC Asstt. Manager/Civil cut-off
 Papers UR EWS OBCSCST
 Paper 1 (Out of 60 marks)38.17735.82236.48333.07733.254
 Both papers (Paper 1 + Paper 2) (Out of 75 marks)49.74946.40547.35143.19842.362
DMRC Asstt. Manager/Civil cut-off
DMRC Asstt.Manager /Operations cut off
 Papers UR OBC SC ST
 Paper 1 (Out of 60 marks) 44.227 43.195 40.184 35.474
 Both papers (Paper 1 + Paper 2) (Out of 75 marks) 58.305 57.768 52.18747.389
DMRC Asstt.Manager /Operations cut off
DMRC Asstt.Manager/Architect Cut off
 Papers UR OBC
 Paper 1 (Out of 60 marks)29.619 25.957 
 Both papers (Paper 1 + Paper 2) (Out of 75 marks)42.847 38.352
DMRC Asstt.Manager/Architect Cut off
DMRC Asstt.Manager/Traffic Cut off
 PapersUR 
 Paper 1 (Out of 60 marks) 28.452
 Both papers (Paper 1 + Paper 2) (Out of 75 marks)40.314
DMRC Asstt.Manager/Traffic Cut off
DMRC Asstt.Manager/Stores cut off
Papers  UR  OBC
  Paper 1 (Out of 60 marks) 43.049 38.178
  Both papers (Paper 1 + Paper 2) (Out of 75 marks) 54.920 47.627
DMRC Asstt.Manager/Stores cut off
DMRC Asstt.Manager/Finance Cut off
 Papers UR ST
 Paper 1 (Out of 60 marks)40.211  36.169
 Both papers (Paper 1 + Paper 2) (Out of 75 marks)50.47541.188
DMRC Asstt.Manager/Finance Cut off
DMRC Asstt.Manager /Legal cut off
 Papers UR ST
 Paper 1 (Out of 60 marks)33.22527.240
 Both papers (Paper 1 + Paper 2) (Out of 75 marks)47.205 43.320
DMRC Asstt.Manager /Legal cut off

Executive Posts- Contract basis for 2 years Cut off [Section-C]

DMRC Asstt. Manager/ Electrical cut off
Papers  UR
Paper 1 (Out of 60 marks)42.540 
     Both papers (Paper 1 + Paper 2) (Out of 75 marks)52.698
DMRC Asstt. Manager/ Electrical cut off
DMRC  Asstt. Manager/ IT cut off
 Papers UR OBC SC
  Paper 1 (Out of 60 marks) 27.77724.757 23.602 
      Both papers (Paper 1 + Paper 2) (Out of 75 marks) 37.548 35.62734.940
DMRC  Asstt. Manager/ IT cut off
DMRC Asstt. Manager/ S&T cut off
 Papers UREWS OBC SC ST
   Paper 1 (Out of 60 marks)38.645  35.682  36.91332.051  27.183
Both papers (Paper 1 + Paper 2) (Out of 75 marks) 49.955 45.94947.809  43.60036.761 
DMRC Asstt. Manager/ S&T cut off
DMRC Asstt. Manager/ Civil cut off
  Papers UR EWS OBC SC  ST
    Paper 1 (Out of 60 marks)34.17530.636  29.63226.617 25.921 
 Both papers (Paper 1 + Paper 2) (Out of 75 marks) 45.067 40.91039.831  36.59134.405 
DMRC Asstt. Manager/ Civil cut off
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Preparation Strategy for DMRC CRA Exam

In the competitive scenario of the Delhi Metro Rail Corporation (DMRC) Customer Relations Assistant (CRA) Examination, a well-structured preparation strategy can be the key to success. Aspirants need to understand that a comprehensive approach is essential.

This blog throws light upon the intricacies of preparing an effective self-study plan and integrating it seamlessly with a tailored syllabus. By navigating the multifaceted scope of preparation candidates can set themselves up to win. The aspirants can equip themselves with the tools they need to ace the DMRC CRA exam with confidence and competence.

Self-study plan

Mastering the preparation strategy along with a well-structured self-study plan becomes the key to cracking the DMRC CRA exam with ease. This plan empowers candidates to take control of their learning process, allowing them to tailor their study approach to their unique needs and strengths. It starts with a comprehensive understanding of the syllabus and pattern of the exam.

Regular practice which includes solving practice questions and taking mock tests, is essential to increase speed and stay updated with current affairs. Time management skills, constant revision, a healthy lifestyle, and a positive mindset collectively are the way to success in DMRC CRA Exam.

Prepare with courses

Prepare with courses offer several benefits for DMRC CRA Exam preparation. Firstly, it allows candidates to tailor their study schedule to fit their needs, accommodating work or other commitments. Self-courses provide a structured curriculum, covering all relevant topics in the exam syllabus. It provides access to a wide array of study materials including video lectures, practice tests, and e-books. Online platforms often include discussion forums, enabling students to clarify doubts and interact with peers.

FAQs on DMRC CRA Exam

What is the DMRC CRA Exam?

The DMRC CRA Exam is conducted by the Delhi Metro Rail Corporation Ltd (DMRC) to recruit Customer Relations Assistants who assist passengers and handle customer relations in the metro system.

How can I apply for the DMRC CRA Exam?

To apply for the DMRC CRA exam candidates need to visit the official DMRC website and fill out the online application form, and pay the requisite application fee.

What are the role and responsibilities of a Customer Relations Assistant in DMRC?

A DMRC CRA is responsible for assisting passengers, handling customer inquiries and complaints, ensuring smooth operations at customer care centers, and providing information about metro services.

How can I prepare for the DMRC CRA Exam’s descriptive paper (Paper II)?

To prepare for the descriptive paper candidates need to practice writing essays, letters, and passages in English. Work on improving the language & writing skills and Review sample papers and previous year’s descriptive questions for guidance.

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