Refund & Cancellation Policy

Last updated: 25 September 2026

This policy covers digital notes, PDFs and other paid educational products purchased on nishanteacademy.in. It does not set the policy for purchases on other websites.

Digital delivery and change of mind

Check the product description, language, sample and access duration before purchase. Once the purchased digital material has been delivered or access provided, we generally do not offer a change-of-mind refund for no longer needing the material or choosing not to use it. This restriction does not apply to remedies required by law for defective, deficient, misdescribed or undelivered products or services.

When to contact us for a remedy

• Duplicate payment for the same purchase.
• Successful payment without the promised delivery or access.
• A corrupted, inaccessible or materially incomplete file.
• Material that does not match its advertised description.
• An incorrect charge or suspected unauthorised transaction.

We investigate the issue and may restore access or provide a corrected file where appropriate. Refunds will be provided where required by applicable law or warranted by the verified payment or delivery issue. You are not required to accept a replacement where the law entitles you to another remedy. For suspected unauthorised payments, also contact your bank or payment provider promptly.

Cancellation

Contact us promptly if you wish to cancel before digital delivery. If fulfilment has not occurred, we will verify the order and arrange cancellation and refund where applicable. After delivery, the conditions above apply. If we cancel an order and do not supply the purchased product, we refund the amount paid for it. We do not charge a separate cancellation fee.

How to request help

Email nea@nishanteacademy.in with your registered email, product name, order or transaction reference, payment date and an explanation of the issue. Please report payment issues within 7 days where possible to help investigation; this request does not shorten statutory rights or automatically exclude a valid later claim. Do not share passwords, OTPs or card PINs.

Refund timing

Approved refunds are initiated within 5–7 business days, or earlier where applicable law requires. Credit normally appears in the original payment method within 5–10 business days after initiation, depending on the bank or payment provider. These are our processing estimates, not a government-mandated waiting period. We provide a refund reference when available and assist with delays. Business days exclude weekends and banking holidays.

Complaints and statutory rights

We acknowledge consumer complaints within 48 hours and redress them within one month. You may use the complaints contact on our Contact Us page or approach the competent consumer authorities. Nothing in this policy overrides applicable Indian consumer law.

Support

Email: nea@nishanteacademy.in
Alternate email: nishanteacademyeducation@gmail.com
Phone: +91 6296137348
WhatsApp: +91 9717782301

Operated by Nishant eAcademy
GSTIN: 19BKOPG4420M1ZT
MSME / Udyam Registration: UDYAM-WB-23-0044602